TERMS OF SERVICE.

These Terms of Service (“Terms”) govern protraceai.com, ProTrace AI, ProGen, Rescale, and related accounts, creative tools, and paid services (the “Service”). The operator is Damien Valient, a sole proprietor, based in California, United States (“ProTrace,” “we,” “us,” or “our”). “You” means the user or organization that user is authorized to represent.

By creating an account, affirmatively accepting these Terms, or using the Service where a valid agreement can be formed through use, you agree to them. If you do not agree, do not use the Service. You must have authority to act for any business or other person you represent. Non-waivable legal rights continue to apply.

Our Privacy Policy explains personal-information handling: https://protraceai.com/privacy. Prices and specific purchase commitments shown when you authorize a transaction also apply. Those commitments govern that purchase if they conflict with a general description here. These Terms do not replace the separate authorization needed for recurring charges.

Accounts are for users 13 or older, or any higher minimum age required by applicable law. We do not offer a verified parental-consent process for children under 13. They must not create accounts or submit personal information or images to the Service.

If you are under 18 or the age required to make a binding agreement where you live, a parent or legal guardian must review and agree to these Terms and supervise your use. Users under 18 need parental or guardian permission for purchases, recurring charges, and use of an adult’s payment method. An authorizing adult is responsible for the use and purchases they authorize to the extent permitted by law.

Do not misrepresent your age, identity, authority, or payment permission. We may reasonably verify eligibility or restrict access when it is in doubt. These tools do not authorize anyone to receive or perform tattoos contrary to applicable law.

Provide accurate information, maintain a working email address, and keep account and billing details current. Protect your credentials. Do not sell, rent, or share access to bypass account, seat, approval, or plan restrictions. A plan called “Studio” does not itself grant unlimited seats or resale rights.

You are responsible for activity you authorize and reasonable protection of your account. Tell support@protraceai.com promptly about suspected unauthorized access or billing errors. We may proportionately verify account control before sensitive changes or disclosures. This does not make you automatically liable for unauthorized payments where the law protects you.

Maintain independent backups of important work. Account access remains subject to these Terms, technical availability, and applicable plan or approval requirements.

ProTrace provides AI-assisted generation, outlining, tracing, editing, comparison, overlay, export, rescaling, and related creative tools. Models, controls, formats, storage, and features depend on the product, plan, release, and availability. ProGen and certain models or formats may require separate beta approval; purchasing credits or a membership does not by itself grant that approval.

We may improve, limit, replace, or discontinue features and models, including experimental features. Beta features can have additional errors, changing behavior, or interrupted access. Roadmaps, demonstrations, and “coming soon” statements are not delivery or permanent-availability promises. Buy for the features offered at checkout, not anticipated additions.

Reasonable file-size, storage, rate, concurrency, or other limits may protect availability, security, and cost. We do not guarantee a processing time, uninterrupted service, or compatibility with every device or printer. Material changes to a paid commitment are subject to the notice, cancellation, consent, and remedy requirements below and applicable law.

“Input” means images, artwork, photographs, prompts, instructions, and other material you submit. “Output” means results produced for you through the Service. Together with saved creative files, these are “Your Content.” You retain your existing rights in Input; uploading does not transfer ownership to ProTrace.

You must have all rights and permissions needed to upload, process, and use Your Content. These include copyright, trademark, privacy, publicity, likeness, confidentiality, client consent, and obligations to a studio, employer, photographer, or artist. Finding an image online, buying a copy, or receiving it from a client does not establish permission for every use.

Only submit confidential work or personal information when authorized and when the Service’s actual protections suit it. Obtain necessary permission from identifiable people or their authorized guardians. You remain responsible for lawful reproduction, sharing, commercial use, and tattooing of a design.

Subject to law and third-party rights, we assign any transferable rights we hold in Output generated for you to you. This does not guarantee copyright protection, exclusivity, originality, or freedom from infringement. Other users may receive similar results. Commercial use is permitted by these Terms if you have the necessary rights and comply with applicable law and these Terms.

You grant us a non-exclusive, worldwide, royalty-free license to host, copy, transmit, resize, adapt, process, and display Your Content only as reasonably needed to provide your requested Service, maintain and secure it, resolve support issues, enforce these Terms, and meet legal obligations. We may authorize our providers to do the same for those purposes. This includes the technical transformations needed for a cloud AI workflow.

This is not permission to sell private artwork, train our own AI models on it, or feature it in advertising. Marketing or public display requires separate permission. The processing license ends for deleted content when deletion is complete, except for copies lawfully retained for the purposes described in the Privacy Policy.

Provider safety or legal restrictions may prevent processing. We may decline or interrupt prohibited requests; doing so does not give us ownership of an image. Provider handling and retention are described in the Privacy Policy.

AI results are interpretive and may be inaccurate, incomplete, or inconsistent. They can alter anatomy, symmetry, lettering, proportions, detail, or composition, and add or omit lines. A screen preview may need adjustment before printing or use on skin.

Review every result before use, sharing, sale, or tattooing. Check permissions, line quality, anatomy, spelling, orientation, placement, and suitability. Verify physical dimensions and printer settings, including Rescale output; approve a test print when appropriate. Keep the version you intend to use.

The Service is a creative aid, not medical advice, tattoo instruction, professional licensing, or hygiene certification. You are responsible for professional decisions, health and studio standards, client approvals, and physical application. Time-saving examples are estimates, not guaranteed time or income.

Do not use the Service for unlawful, infringing, fraudulent, harassing, threatening, exploitative, or deceptive purposes, or in ways that violate another person's privacy, publicity, intellectual-property, or other rights. Do not submit child sexual abuse material, sexual exploitation of minors, nonconsensual intimate imagery, or content otherwise prohibited by applicable law.

Do not distribute malware, attack or probe systems without authorization, interfere with another user's work, obtain unauthorized access, evade security or content controls, or attempt to access another person's files. Do not scrape, automate, resell, or burden the Service outside an interface and use we have expressly authorized, or reverse engineer it except to the extent a non-waivable legal right permits that activity.

Do not manipulate credit accounting, payment verification, promotions, referrals, or eligibility; repeatedly claim starter credits through multiple accounts; use stolen payment details; exploit an error to obtain paid features; or evade a restriction by opening replacement accounts. A legitimate billing dispute, privacy request, or lawful consumer complaint is not prohibited conduct.

We may investigate suspected violations and remove, block, or restrict content and activity. We have no general obligation to pre-screen every upload or guarantee that all prohibited content will be detected. Report suspected abuse or rights violations to support@protraceai.com.

Credits are a limited right to use eligible Service features, not money, a deposit, an investment, or a transferable payment instrument. They cannot be sold or transferred and have no cash-redemption value except where law requires or we expressly offer it.

Each generation or other credit-consuming action uses the displayed cost for the selected model and operation. A new generation, model change followed by generation, or AI refinement may use more credits. Review the action and its cost before confirming. Ordinary editing that is not shown as a credit-consuming action is not permission for an undisclosed charge.

Exports of generated results are free: available SD, HD, and layered formats do not consume credits. Format access, dimensions, beta eligibility, technical limits, and cloud-storage capacity still apply. Generating a result consumes its displayed credits whether you download, screenshot, discard, or never use it.

Credits may be deducted when processing starts. A technically failed generation triggers an attempt to restore its generation charge. If restoration fails, a balance looks wrong, or an export fails, contact support with the affected item and approximate time. We will investigate and correct verified billing errors. Disliking a completed result is not necessarily a technical failure.

Deleting a result, changing your mind, or not using it does not automatically restore credits. This does not remove remedies for defective services, unauthorized charges, duplicate billing, or other protected rights. Future generation credit costs may change as described under Price and allowance changes; completed actions are not repriced retroactively.

Purchased credit packs do not expire merely with time. They remain subject to lawful account restrictions, billing corrections, refunds or reversed payments, and the Service’s continued operation. A later general Terms update will not retroactively add ordinary expiry to packs sold as non-expiring. Closing or discontinuing paid access remains subject to required remedies.

Subscription credits are an allowance for a billing period. On a successful renewal the allowance resets to the plan amount; unused monthly credits do not accumulate or roll over unless expressly offered. Purchased credits are separate and are not erased by that reset. Available subscription credits are normally spent first. A pack purchase does not itself provide membership features or increase storage capacity.

Starter, bonus, and promotional credits follow their disclosed eligibility and limits. They do not guarantee repeat grants; closing an account or opening another does not restore eligibility. Any introductory offer is limited to what is actually offered when claimed. Free starter credits alone do not authorize a paid subscription. Credits arising from abuse, errors, refunds, or reversals may be corrected subject to law.

Prices, currency, applicable taxes, credit allowance, billing interval, and included features are shown before purchase. You authorize the charges you affirmatively approve and must be entitled to use the payment method. Stripe handles payments under its applicable terms and privacy policy; your bank may charge conversion or other fees.

Current memberships are month-to-month, with no annual minimum commitment. You pay for one monthly billing period at a time. Unless a different offer expressly states otherwise, the subscription automatically renews for another month and charges your authorized payment method at the applicable recurring price until canceled. The next renewal date appears in your billing information; a billing month is not necessarily 30 days.

A subscription does not automatically expire after a year, and being month-to-month does not require you to subscribe again each month. You may cancel future renewal at any time as described below. A one-time credit-pack purchase does not start a subscription.

We provide purchase confirmation and required subscription reminders, including cancellation information. Subscription authorization is separate from general acceptance of these Terms. Keep confirmations and keep your email current so you can receive service, renewal, and billing notices.

Prices are subject to change. We may revise subscription prices, new credit-pack prices, monthly allowances, and future generation credit costs. Changes apply prospectively, subject to existing purchase commitments and applicable law. We will not retroactively increase the subscription fee for a billing period already paid or the credits charged for an action already authorized.

Before increasing an existing subscription’s recurring price, we will send advance notice to your account email identifying the new amount, the first affected renewal, and how to cancel. Our standard notice is 30 days before that renewal; where law requires a particular notice window, an additional reminder, or affirmative consent, we will follow it. The change takes effect at an eligible future renewal, not in the middle of your paid period. A website price update alone is not that notice.

If you do not want the new price, cancel before the affected renewal and the higher renewal will not be charged. We will obtain additional authorization where required; these Terms are not blanket consent to any future charge. Material changes to recurring allowances or other paid commitments also receive the notice, choice, and remedies required by law.

Existing, introductory, discounted, or grandfathered pricing is not a lifetime price guarantee unless we expressly promised one. An existing subscription continues at its current rate until changed through this notice process or a plan change you authorize. We will honor any express fixed-price commitment for its stated duration. Canceling and later resubscribing, or choosing another plan, may mean accepting the then-current offer; review it before confirming.

Credit packs retain their purchased number of credits, but do not promise a fixed number of generations forever. Future model costs can change; the applicable cost must be displayed before you authorize a new action. A stale screen does not authorize an undisclosed higher debit. We honor specific promised allowances and mandatory remedies.

Use Manage billing to review available upgrades and downgrades. The confirmation for your chosen change governs its effective date, any immediate charge, proration, credit adjustment, and next renewal. Do not assume that every upgrade is immediate, every downgrade waits until renewal, or an unused allowance becomes a cash refund. A change can affect model access and cloud-storage capacity; download work before selecting a lower storage limit.

If a charge fails or is reversed, Stripe may retry an authorized payment and we may restrict paid access until resolved. Keep payment details current and contact support about errors. A failed payment does not guarantee that a subscription is canceled. We may correct obvious price or ledger errors, but may not use that power to conceal a price change, impose unauthorized fees, or override consumer remedies.

You can cancel future renewals through Manage billing and the Stripe billing portal. Cancel before the next scheduled renewal to avoid that charge and keep the confirmation. For ordinary end-of-period cancellation, paid membership access continues through the already-paid period and then ends; the confirmation states the effective date. There is no separate early-cancellation fee for the current month-to-month memberships. A mandatory earlier cancellation or refund right still applies.

If you cannot sign in or access billing, or decline updated Terms, email support@protraceai.com with your account email and an explicit request to stop renewal. You do not need to accept new Terms, hear a retention offer, or waive rights to request cancellation. We may reasonably verify account control without requiring unnecessary information. Tell us promptly if a cancellation confirmation does not arrive or another renewal is charged.

Logging out, deleting images, clearing browser data, or stopping use does not request cancellation. Canceling a membership alone does not delete your account or purchased credit-pack balance. The lower plan’s access and storage limits can apply when paid membership ends. If requesting account closure, specify that request; our closure process must also address active recurring billing. Download needed files before deletion.

Except where law or an offer requires otherwise, completed credit purchases and started subscription periods are non-refundable; unused monthly allowances are not cash. Canceling stops future renewals rather than automatically reversing past charges. Mandatory cancellation, withdrawal, warranty, and refund rights take precedence.

Report duplicate charges, missing paid credits, unauthorized activity, or technical failures to support@protraceai.com with your account email and transaction date or receipt identifier, never full card details. We investigate and provide the correction required by the facts and law. A credit restoration is distinct from a payment refund.

You may use lawful payment disputes or chargebacks. We may reasonably restrict disputed paid access or remove credits attributable to refunded or reversed payments, but will not penalize a good-faith dispute or protected consumer complaint.

If immediate digital supply affects a statutory withdrawal right, any required express consent and acknowledgment must be obtained in checkout; these Terms alone do not supply them. If we discontinue paid services or end access without your breach, we will address unused prepaid value and remaining paid time under law and applicable purchase commitments.

Cloud export storage is the number of images retained in your library at once, not the number of downloads you may make. Current paid capacities are Creator 10, Pro 20, and Studio 50 saved images. Other accounts use their displayed limits. When the library exceeds its applicable capacity, the oldest saved items are automatically removed to bring it within that limit. This can also happen after a downgrade or paid membership ends; it is not only a block on adding new files.

Download important work before adding files beyond capacity or reducing your plan. Removal can delete the underlying generation and associated files, subject to shared-file protections and cleanup. Repeated downloads of an available result do not reserve a permanent storage slot or extend a retention guarantee.

Unsaved generations older than 24 hours are eligible for scheduled cleanup, not guaranteed to disappear at exactly 24 hours. Saved items and files they require can remain longer, subject to capacity and deletion. A file still needed by another retained item may remain after one item is deleted.

This is not a permanent archive or backup service. Keep independent copies of references, settings, and outputs. We do not promise recovery of deleted or inaccessible files. Privacy retention rules and mandatory rights still apply.

To the extent permitted by law, we may, in our discretion, refuse or withhold access, limit features or purchases, remove content, suspend an account, or end all or part of the Service at any time for a lawful reason. We may act without advance notice when needed for security, abuse prevention, legal requirements, or another urgent situation, subject to any mandatory notice or remedy.

Reasons include suspected or actual breaches, infringement, fraud, repeated starter-credit claims, payment failure, eligibility concerns, threats to others or the Service, provider or legal requirements, loss of a necessary provider, withdrawal of beta approval, or discontinuation. These examples do not exhaust lawful reasons for action.

We will provide any notice, explanation, opportunity to contest, data access, refund, or other remedy required by law. We will not unlawfully discriminate or retaliate for protected complaints or rights. Where feasible, we may allow retrieval of eligible work, but urgent suspension may prevent it. Contact support if you believe a restriction is mistaken.

Permanent termination of all paid access includes stopping its future subscription renewals. Do not evade restrictions with another account. Valid outstanding charges and provisions intended to survive, including content responsibility, liability, and disputes, remain subject to law. Privacy rules govern retained data; required remedies for unused prepaid value remain available.

The Service depends on hosting, authentication, AI, security, and payment providers. Their outages, restrictions, or changes can affect availability. Mentioning another product does not guarantee endorsement or compatibility.

You decide whether to download, print, share, or import a file elsewhere. Another application controls its own terms and file handling. A supported format does not promise direct integration or automatic import. Our Privacy Policy explains provider disclosures.

Our software, interface, branding, logos, and documentation belong to us or our licensors. Subject to these Terms, you receive a limited, non-exclusive, non-transferable, revocable right to use the Service for its intended purposes, not ownership of our software or branding.

You allow us to use voluntary product suggestions without payment. This does not transfer your artwork or review rights, grant permission to publish private support attachments, or require secrecy for unsolicited business ideas. Arrange any necessary confidentiality agreement before sending such ideas.

A testimonial, name, image, or artwork submitted for publicity is used only within separately granted permission. We may format or shorten an approved testimonial without changing its meaning; material relationships or incentives must be disclosed. These Terms do not prohibit honest reviews or impose a penalty for lawful criticism, complaints, or protected disclosures.

Report suspected infringement to support@protraceai.com. Identify yourself and your contact information, the protected work or right, the disputed material and where we can locate it, and why you believe its use is unauthorized. Include a good-faith statement and your signature or authorized electronic signature. Do not submit knowingly false or unauthorized claims; statutory notices may require additional information.

We may restrict disputed material and terminate repeat infringers in appropriate circumstances. We may share information from a complaint with the affected user or providers as needed to investigate or follow a lawful notice procedure. Applicable statutory notice and counter-notice requirements govern; this general reporting address is not a representation that a designated DMCA agent has been registered.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR WARRANTIES ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE.

We do not guarantee accuracy, completeness, uniqueness, uninterrupted operation, freedom from every security risk or error, or suitability for every artistic or commercial workflow. Mandatory consumer guarantees and express purchase commitments remain enforceable; examples and estimates do not create additional guarantees.

To the fullest extent permitted by law, ProTrace, its operator, and its service providers are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits, revenue, opportunities, goodwill, or data arising from the Service or these Terms, even if such loss was foreseeable.

To the fullest extent permitted by law, our aggregate liability is limited to the greater of US $100 or the amount you paid ProTrace for the Service in the 12 months before the event giving rise to the claim. Related events count as one event. The limit applies across legal theories only where lawful.

No provision limits liability for fraud, willful misconduct, gross negligence, or death or personal injury caused by negligence where liability cannot be limited. Statutory refunds, non-waivable consumer remedies, and other liabilities that cannot legally be excluded remain. An impermissible limitation applies only to the extent law allows.

To the extent permitted by law, you will indemnify ProTrace and its operator against third-party claims and reasonable legal costs caused by your unlawful Input or use of Output, infringement of others’ rights, or material breach. This does not cover our own breach, negligence, or misconduct or waive consumer rights. A minor is bound only to the extent legally enforceable.

We will give reasonable notice, allow reasonable participation in the defense, and cooperate at the responsible party’s expense. A settlement imposing an admission, payment, or other obligation on you requires your consent, not unreasonably withheld.

California law, without regard to its conflict-of-law rules, governs these Terms, except where mandatory law requires otherwise. Subject to non-waivable jurisdiction and venue rights, disputes may be brought in a court of competent jurisdiction in California. If you are a consumer entitled to protections or a forum in your place of residence, this section does not take those rights away.

We encourage you to contact support@protraceai.com first so we can try to resolve a concern informally, but doing so is not a condition that prevents an urgent legal claim, a regulator complaint, a lawful payment dispute, or use of a small-claims court. These Terms do not impose mandatory arbitration or a waiver of a legally protected right to bring a claim.

We may revise these Terms. We will post the new version and effective date and provide advance notice of material changes when required, by email or an in-product notice. We will request renewed acceptance where required. Subscription price changes follow the specific notice process above; changing the Terms alone does not change a Stripe subscription. Updates do not retroactively alter accrued claims or override an existing purchase commitment or mandatory right.

If you disagree, stop using the affected Service and cancel future renewal. You may still access support to cancel, request your information, or exercise existing rights. Account and billing communications may be electronic at the email you provide; request a copy from support if needed. Posting a policy is not a substitute for a notice or authorization that law requires to be delivered separately.

These Terms and the applicable purchase terms form the agreement for the Service, superseding prior agreements on the same subject to the extent lawful. If a provision is unenforceable, the remaining provisions continue to apply; an invalid term will be limited only to the extent lawful. Failure to enforce a provision promptly is not a waiver of the right to enforce it later.

You may not assign your account or this agreement without our permission, except where law permits. We may transfer this agreement with a lawful transfer of the business, subject to continuing obligations and any rights or notice required by law. Neither party is responsible for delay caused by events beyond its reasonable control to the extent permitted by law; this does not excuse required refunds or an obligation that the law does not allow to be excluded.

For questions about these Terms, account access, credits, or billing, contact Damien Valient, a sole proprietor, through ProTrace AI at support@protraceai.com. We are based in California, United States.

Business mailing address: ProTrace AI, attention Damien Valient, a sole proprietor, 20928 Hawthorne Blvd., Torrance, CA 90503, United States.

Include your account email and enough detail for us to locate the issue. Do not email passwords or full payment-card details. For privacy requests, see our Privacy Policy at https://protraceai.com/privacy.

Eligible new verified accounts may claim one free Gaia S stencil while daily and monthly trial allocations remain available. A trial is not a balance of spendable credits, does not unlock other beta features, and is not reserved by account creation. Previous introductory-offer recipients are not eligible for another trial. Availability is confirmed before generation; an unavailable trial is not automatically converted to a paid generation. Existing granted credits remain subject to their original terms.

Saved images on accounts that have never made a paid purchase expire six calendar months after their first Library save. Saving, exporting, or downloading the same image again does not restart that period. Existing images receive at least 30 days from the introduction of this policy before becoming eligible for removal. The Library displays the expiry date; download important work before that date. A completed paid purchase removes this time limit from artwork still retained on the account, but plan capacity limits and other deletion rules continue to apply. A later purchase cannot restore artwork already removed. Scheduled cleanup may occur after the displayed expiry date.